By choosing Monterrey as our location, we harness the advantages of cultural affinity, bilingual resources, and a favorable business environment to provide top-notch contact center support solutions. With our experienced team and strategic presence in Monterrey, we are well-positioned to meet the needs of our clients and drive their success. Segoso Caribbean decided to establish our presence in Monterrey, Mexico based on the following factors:

Proximity to the US Market: Monterrey’s close proximity to the United States creates strong cultural affinity and facilitates seamless collaboration with our US-based clients. This geographical advantage enables us to better understand and meet the needs of the US market.

Bilingual Resources: Monterrey boasts a large pool of English/Spanish bilingual resources, providing us with a skilled workforce capable of delivering excellent customer support and fostering effective communication with English-speaking clients.

Tenured BPO Support: Monterrey offers access to a tenured support network within the Business Process Outsourcing (BPO) sector. This availability of experienced professionals allows us to deliver high-quality and specialized services to our clients across various industries.

Vibrant Metropolitan City: As the third-largest city in Mexico, Monterrey offers a dynamic and thriving business environment. It is renowned for its economic strength, entrepreneurial spirit, and diverse industry landscape.

Favorable Business Environment: Monterrey has been consistently ranked as the No. 1 city in Mexico for Ease of Doing Business. This favorable business environment provides a solid foundation for us to operate efficiently and effectively, ensuring seamless service delivery to our clients.

Convenient Accessibility: Monterrey is easily accessible from major US gateways. These transportation connections enable swift and convenient travel for our team members and foster close collaboration with our US-based clients.

Our management team in Monterrey brings a wealth of experience and expertise in the BPO industry, particularly in the educational sector and bilingual sales and collections campaigns. Their tenured knowledge further strengthens our capabilities to deliver tailored solutions and exceptional service to our clients.

Suite 611
Floor 6.5
Centro Convex
Av. Ignacio Morones Prieto 1500
Nuevas Colonias
64710 Monterrey, N.L.