With the increase in consumers utilizing social media and technology for travel and hospitality needs, there is an increased demand for options which improve operational efficiencies whilst remaining within established budget boundaries. By utilizing our call center, we help to create revenue-driven success for travel and hospitality businesses in a highly competitive and high volume industry.

Our professional call center services can reduce the overhead expenses associated with the day-to-day activities of running a business, while our automation helps reduce errors and improve productivity. From inbound/outbound calls to back-office functions, Segoso provides the full service support companies need to improve customer retention and create real results.

Health Care is a complex industry which is fraught with industry-specific language, processes, and regulations. Associated customer service can be emotionally-charged and must be navigated with the greatest of diligence. We understand the evolving maze of health care policies and procedures, and provide the up-to-date compliant and compassionate customer support that health care facilities and medical practices of all sizes and types need in order to meet legal requirements and patient preferences. Increased demand for health care services means that patient experiences are critical for the health care industry’s success and growth.

With Segoso outsourced health care service solutions, we can help your practice or facility maximize efficiency, improve productivity, and reduce risk. Our team is highly trained in HIPAA compliance and the processes associated with the back office-and patient experience aspects of healthcare. We provide capacity for growth and resiliency by reducing the administrative duties such as medical coding, billing, data entry, and claims management and more, that your staff has to handle. Save money on hiring and training support staff, reduce costly billing errors, protect sensitive data, and free up precious resources which can be used to expand services and specialties. Maintain your focus on delivering exceptional medical care through our on-demand, scalable services that improve patient satisfaction and increase profitability.

Financial services providers such as credit unions, independent banks, creditors, loan generators and collection agencies must ensure the highest levels of quality, consistency, and compliance in every customer interaction. Understanding the need for proactive strategies when managing customer concerns related to financial matters is crucial to the successful outcome of customer contact and account resolution efforts. As customers increasingly turn toward digital methods of communication and interaction, it is important to partner with a team who maintains a scrupulous adherence to client processes and industry regulations.

Segoso services are delivered by specially-trained team members who have extensive knowledge of, and experience with, the rules and regulations surrounding the financial industry, including but not limited to the Fair Debt Collection Practices Act (FDCPA). Our internal automation ensures that all of our interactions are consistent with established client parameters. This safeguards our clients and makes certain that their consumer’s experience is delivered with the best customer service in being transparent and compliant.