Segoso Culture of Excellence
Segoso delivers best-in-class service by working toward a singular vision of success
Segoso workplace culture was born from the pursuit of achieving a singular goal, to deliver the absolute best results through speed and clarity. With this in mind, we developed a world-class team who shares our dedication to being the best. Our success is directly linked to the results we provide to each of our clients. As a partner to our clients, we are truly invested in their outcomes and use regular QA meetings and additional feedback in order to ensure that we are providing the most optimal services and solutions available in the marketplace. We always act in our clients’ best interest, and we are reliable stewards of our clients’ reputations.
Segoso is Outcome Focused
Segoso employs an outcome-focused approach to service. Not only do we offer flexible billing structures, but we also want our clients to know that we are driven by their success. This is why we offer full transparency of our operational metrics. We monitor 100% of all events via intelligent software and our partner, Prodigal. We collect and share data on daily quality assurance reporting and we conduct quality assurance sessions with our clients to ensure that we are inline with evolving needs and expectations.
Flat Management
Our flat organizational structure means faster answers and increased focus on strategic day-to-day work. By reducing the tiers of administration, Segoso boasts increased efficiency, improved decision-making speed, faster innovation, and reduced costs. We remain competitive in the industry because of our ability to be consistently flexible and responsive to our client’s evolving needs.
We provide each client with a dedicated liaison for general inquiries and a dedicated team member for specialized inquiries. This allows for unparalleled responsiveness whilst developing a deeper understanding of the unique demands of each business and creating a finely-focused strategic solution. Our track record proves that we have the resilience and flexibility to handle your business’ accounting, compliance, processing, and operational needs.
Secure Facilities
Segoso maintains a robust set of data security processes, procedures, and certification. Additionally, we have a comprehensive program of physical facilities’ security which includes:
- Paperless environment
- Physical security including cameras
- Single point of locked entry
- Full card access
- No cell phones or personal devices
- White listed web access
- Lockers outside working areas
- Background checks for all employees
Low Attrition
Through selective hiring and continual training, we have proudly cultivated an amazing team. We know that it is not just enough to provide great compensation and benefits; this is why we have invested heavily in our company culture and employee experience. Starting from recruitment, we search for the best talent. After onboarding, we listen to, engage with, and invest in our employees. Through their feedback, we are able to offer targeted development opportunities as well as much-desired perks. Our philosophy is simple: we lead from the front. This means that we are visible and available to our staff whilst remaining responsive to each of our clients in a manner that feels like they are our only client.
