Segoso Provides Bottom-Line Results Through Efficient Outsourcing Services
Exceptional nearshore outsourcing solutions that reduce overhead and drive measurable success
Segoso nearshore outsourcing services are an all-in-one solution that allows organizations of all sizes to do more with less. We are the forward-thinking, fast, and efficient solution that helps businesses to run leaner operations while delivering an enhanced customer experience with increased satisfaction. We customize blended, cost-effective, and flexible call center/customer service strategies to help organizations stay agile and remain focused on their day-to-day business.
Our expert support services optimize business processes to trim overhead while providing scalability and flexibility for every organization, regardless of size or industry. By contracting non-core functions of your business with us, you can quickly and easily improve operational excellence, improve productivity, and reduce cost to power strategic initiatives and pass along additional benefits to clients. Our team utilizes detailed processes in coordination with cutting-edge technology to elevate customer satisfaction and drive incredible results.
Call Center Customer Service
Give customers a faster, more automated, and seamless customer experience by leveraging our professional sales & support call center. Segoso contact center solutions provide personalized care that exceeds expectations at each customer touchpoint. Our highly-trained teams handle inbound and outbound call services for all types of B2B and B2C organizational needs, including collections, customer service, sales and reservations, advertising response, telemarketing calls, and more.
We monitor 100% of our team members and track total call volume to provide clients full transparency including call flow KPIs, First Call Resolution, and Conversion results. Operating as a first-party white labeled service provider, we integrate into each client’s business processes to deliver scalable and flexible on-demand services that deliver seamless customer care, resolve issues, and deliver stronger bottom-line results through strong sales aptitude.
Back Office Client Services
Let Segoso handle the administrative and client management tasks of your business. We are able to customize an outsourced solution that fulfills the core functions your business needs, freeing your staff to remain laser focused on business at hand. Our experienced and professional team can handle your end-to-end administrative services needs and back-office functions.
From taking requests, processing claims and invoices, data entry, past-due account settlements, taking payments, to all functions related to inbound and outbound call services, partnering with us ensures that your customers always have an accurate and reliable source of information. Segoso client services team streamlines and improves the customer experience, producing measurable results.
Omni Channel Communications
Segoso leverages omnichannel technology to improve the customer experience at every digital-first touchpoint. With our white labeled voice, chat, SMS, email, and letter services, we create a seamless, first-party connection between agents and customers. It is important to meet customers where they are in their preferred space, and our omnichannel approach is the perfect choice for retailers, financial institutions, telecoms, utilities, health care, and almost every other industry.
Our forward-thinking technology combined with our highly-trained team creates a responsive, efficient experience for customers 24/7 and 365 days a year. We can design a digital communication solution with flexible pricing that works best for the individual needs of each business.
Technology & Security
Technology and security form an integral part of our daily processes. Segoso utilizes advanced technology in order to ensure the protection of sensitive data. Our secure technology application stack is flexible and allows us to integrate with our clients. We are PCI DSS L-1 attested, HIPAA certified and SOC 2, Type 2 compliant, ensuring that data is being collected, processed, and transferred securely.
We also employ a comprehensive facilities security program which includes:
- Paperless environment
- Physical security including cameras
- Single point of locked entry
- Full card access
- No cell phones or personal devices
- White listed web access
- Lockers on the outside of working areas
- Background checks for all employees
Flexible Billing Structures
Segoso offers a flexible billing structure which meets the needs of every business. There are no implementation fees, no hidden costs. Telephony and infrastructure are all included. Our flexible billing solutions include:
- Hourly Rate
- Minute Rate
- Call Rate
- Event Rate
- Sliding Scale Rate based on scalability
Each billing structure is all-inclusive with integrated support, overtime, and public holidays. In partnering with us, organizations will deliver round the clock service whilst saving time and money, simultaneously improving customer satisfaction and increasing revenue streams.
