Patricia Lawrence
Head of Quality Assurance
Patricia Lawrence, Quality Assurance Manager with over 10 years of quality experience, has an extensive history of working in highly regarded financial institutions and call center environments. Skilled in process improvement, business analysis, Lean Six Sigma Methodologies, Project Management, SaaS oversight, NPS and VOC survey response management, CX Leadership, content development, Omni Channel Analytics, and Speech Analytics management.
Patricia has a proven track record with a solid background in driving substantially positive impacts at the organizational level in aspects of revenue, compliance, and quality -as well implementing best practices that uphold all laws and regulations. She possess a strong business development skill set that includes ACA International Core Curriculum, and she graduated from Texas Southern University with a focus in Business Administration.